Support

Last updated 27 October 2026

Questions, problems or ideas? Write to support@clapd.app. Say which phone you use, and what you tapped and saw. A screenshot helps.

Common questions

How do I move my closet to a new phone?

Sign in on your old phone first (Profile → Back up your closet). Then install Ezfit on the new phone and sign in with the same Apple, Google or email account. Your closet, looks, calendar and backed-up photos come back.

Why does a feature ask me to sign in?

Photo scans, the stylist and Restyle ideas use AI, which costs money for each request, so they need an account. Your colors needs one too, including “I know my season”, so your palette is kept with your account; the selfie color analysis comes with Ezfit Plus (and its free trial), and choosing your season is free. Everything else works without one, including Resell listings and up to 30 pieces (the sample closet included; socks and other basics don’t count). If an older version of the app asks you to sign in for Resell, updating the app removes that.

What’s Ezfit Plus?

An optional subscription: more of the AI features every month and no piece limit (a free account keeps up to 100 pieces and gets a one-time taste of photo scans, the stylist and Restyle ideas). Everything else is free, with no ads. The yearly plan can start with a 7-day free trial, and Ezfit reminds you two days before it ends. The trial has its own, lower AI limits for the whole week. The terms have the details.

How do I cancel or manage Ezfit Plus?

In your profile, tap Manage subscription, or go to your iPhone’s Settings → your name → Subscriptions (on Android, Google Play → your profile → Payments & subscriptions → Subscriptions). Cancel at least 24 hours before it renews. Deleting the app or your account doesn’t cancel it.

I bought Ezfit Plus but don’t see it

Make sure you’re signed in to the same Ezfit account, then tap Restore purchases in your profile. If the same Apple or Google account was used with another Ezfit account, restoring moves Plus to the account you’re signed in to now.

What’s sent to the AI?

Only what each feature needs, and only after you say yes the first time. The privacy policy lists it feature by feature. You can turn the permission off under Profile → AI permission.

An AI answer was offensive or wrong

Tap Report under it. We read every report.

I hit a limit

A free account’s taste of each AI feature is used once. The free trial has totals for the whole trial (150 photo scans, 40 stylist messages, 10 restyle ideas and 5 color analyses); the full allowance starts when it ends. With Ezfit Plus, each feature has a monthly allowance that refills on the 1st. Every account also has daily safety limits, counted over the last 24 hours. The message says what was reached and when it refills.

Where are my piece photos?

On your phone, and in your account’s private backup if Back up photos is on in your profile. Turning it off and choosing Remove deletes the backed-up copies.

How do I delete my account?

Profile → Delete account. Without the app, see Delete your account.

Privacy

For questions about your data, see the privacy policy or write to support@clapd.app.